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2. Refund Eligibility
To submit a valid refund request and receive the reimbursement for your purchase, you are required to meet each of the following conditions:
(a) you must be the User at CiaoCacaoCourse Platform with a registered account;
(b) you must be the User that enrolled in the Course;
(c) you must request the refund in writing to our support center within 14 days of purchase, and you must provide us the requested information, including but not limited to the information about your Account, Course, and the circumstances of refund request;
(d) you must have use less than 20% of the Course
(e) you must not have downloaded our course materials

3. Additional reasons for denied refunds
CiaoCacaoCourse reserves the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse or fraudulent act, including but not limited to the following:
(a) A User has requested multiple refunds for a single course
(b) A User has requested excessive refunds
(c) Fraudulent behavior(s) of a User has been detected
(d) Account has been reported, banned, or deactivated due to a violation of our Terms.

4. General Provision
4.1. Modification or Termination. CiaoCacaoCourse reserves the right to modify or terminate this Refund Policy, at any time, at its sole discretion. If CiaoCacaoCourse modifies this Refund Policy, we will post the modification on the CiaoCacaoCourse Platform or notify User s, and CiaoCacaoCourse will continue to process all refund requests made prior to the effective date of the modification according to the then-applicable policy.
4.2 Refund Time: any refunds due to a User pursuant to this Refund Policy will be processed immediately, however, the timing to receive any refund will depend on the payment method and any applicable payment system rules. In the event of a Force Majeure Event that may affect the processing and settlement of refunds, CiaoCacaoCourse will initiate and process the refund as soon as is practicable.
4.3 Refund Method: We reserve the right to apply your refund to your original payment method, at our discretion, depending on the capabilities of our payment service providers, the platform from which you purchased your content, and other factors.
4.4 Entire Agreement. This Refund Policy constitutes the entire and exclusive understanding and agreement between CiaoCacaoCourse and you regarding the Refund Policy and supersedes and replaces any and all prior oral or written understandings or agreements between CiaoCacaoCourse and you regarding the Refund Policy.

5. Contacting CiaoCacaoCourse
If you have any questions about the Refund Policy, please email us here: help@ciaocacaocourse.com